Refund policy
Coves Living – Return & Refund Policy
At Coves Living, we want every purchase to be supported by clear and reasonable return procedures. If you decide that an eligible item is not right for your home, or if something arrives damaged, defective, incomplete, or incorrect, this policy explains the options available to you.
1. Standard 30-Day Return Period
Eligible products may be submitted for return within 30 days from the date of delivery.
To qualify for a standard return, merchandise should generally:
Be unused and in substantially original condition;
Be free from customer-caused damage, stains, modifications, or excessive wear;
Include original packaging when reasonably applicable;
Include all accessories, hardware, manuals, and other components supplied with the product; and
Be accompanied by an order number or other reasonable proof of purchase.
Please inspect your merchandise carefully after delivery and before disposing of its packaging.
2. Request Return Instructions
To begin a return, contact us at support@covessoras.com before shipping the merchandise.
Please include:
Your order number;
The item you wish to return;
Your reason for requesting the return; and
Photos or other relevant information if there is a product or delivery problem.
Once we review your request, we will provide return instructions for eligible merchandise.
Do not send a product back without receiving return instructions from Coves Living first.
Approved returns must be shipped to the return address provided in your return authorization instructions. The business contact address listed at the end of this policy should not be assumed to be the return processing location unless we specifically confirm it for your return.
3. Returns Based on Preference
We understand that colors, dimensions, style, or other characteristics of a home product may not always work as expected in your space.
An eligible change-of-mind return can be requested during the 30-day return period as long as the merchandise remains in acceptable return condition.
Customers are generally responsible for the cost of shipping approved preference-based returns back to the designated return location.
4. Check Products Before Permanent Modification
Some home and living merchandise requires assembly, mounting, or installation. We strongly recommend checking the product, measurements, parts, and condition before making permanent changes.
Ordinary return eligibility may be affected when merchandise has been:
Permanently mounted or installed;
Drilled, cut, painted, refinished, or otherwise modified;
Improperly assembled and damaged as a result;
Materially damaged through misuse, unsuitable cleaning, or improper storage; or
Returned without essential parts because they were lost after delivery.
If you believe there is a manufacturing defect, please contact us before repairing or permanently modifying the product.
5. Delivery Damage and Product Problems
If your order arrives damaged, defective, incomplete, or different from what you purchased, contact support@covessoras.com promptly.
Please provide your order number and explain the problem. Depending on the circumstances, we may request photographs showing the:
Product and affected area;
Missing or defective component;
Shipping carton or protective packaging;
Shipping damage; and
Product label or identifying information.
Please retain the merchandise and relevant packaging while we review your request.
After evaluating the issue, Coves Living may offer an appropriate refund, replacement product, replacement component, or another reasonable resolution.
6. Items That May Have Limited Return Eligibility
The following merchandise may be excluded from ordinary change-of-mind returns:
Customized, personalized, or made-to-order products;
Gift cards;
Products clearly identified as final sale before purchase;
Merchandise materially altered after delivery;
Permanently installed products;
Items damaged through customer misuse or improper handling;
Products returned incomplete because of customer handling; and
Merchandise subject to specific hygiene or safety restrictions after opening or use.
Product-specific restrictions clearly disclosed before purchase may also apply where permitted by law.
These limitations do not eliminate mandatory remedies that may apply when merchandise is defective, damaged, or incorrectly supplied.
7. Return Shipping Costs
For an approved return resulting from a change of mind, personal preference, or another reason not attributable to Coves Living, the customer is generally responsible for return shipping expenses.
Please package returned merchandise securely and use appropriate protective materials. We recommend selecting a trackable shipping method and retaining your receipt and tracking number until the return is finalized.
If we confirm that merchandise needs to be returned because of an error attributable to Coves Living, appropriate return shipping arrangements will be addressed as part of resolving the issue.
8. Inspection After a Return Arrives
Authorized returns are reviewed after reaching the designated return location.
During this review, we may evaluate the item's condition, completeness, accessories, packaging where applicable, and whether there are signs of installation, alteration, damage, or substantial use.
We will notify you after the return has been evaluated.
A product being delivered to the return location does not by itself guarantee that a refund will be approved.
9. Refunds
When an eligible return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
After Coves Living processes the refund, please allow approximately 5–10 business days for the credit to appear in your account. Your bank, card issuer, or payment provider controls the final posting time, so processing times can vary.
If you have not received an expected refund after the applicable processing period, please contact us at support@covessoras.com.
For voluntary change-of-mind returns, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise. Where the return results from an error attributable to us, applicable shipping charges will be considered as part of the resolution.
10. Exchange or Replacement Requests
If you would prefer another eligible product instead of receiving a refund, contact us to determine whether an exchange or replacement is available.
Availability depends on inventory and the circumstances of the request.
When a direct exchange cannot be completed, an eligible return may be refunded and a new order can be placed separately.
11. Cancelling an Order
If you need to cancel an order or correct order information, contact support@covessoras.com as soon as possible.
We will make reasonable efforts to accommodate a request received before fulfillment begins. However, cancellation or modification cannot be guaranteed after an order has entered processing, packing, or shipment.
Once merchandise has shipped, qualifying products may be returned after delivery according to this policy.
12. Failed Deliveries and Address Problems
Customers are responsible for providing complete and accurate shipping information when placing an order.
If a package is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, or another recipient-related issue, Coves Living will review the available options after the shipment has been returned.
Additional shipping charges may apply if reshipment is requested and available.
13. Consumer Rights
This policy describes the standard return and refund procedures offered by Coves Living and does not waive or restrict consumer protections that cannot legally be excluded.
Where applicable federal, state, or local law provides mandatory rights or remedies that differ from these terms, the applicable legal requirements will take precedence.
14. Contact Coves Living
For questions regarding returns, refunds, exchanges, damaged merchandise, or this policy, please contact:
Coves Living
154 Daisy Rd
Broken Bow, OK 74728
United States
Phone: (580) 212-7411
Email: support@covessoras.com